Here’s a potentially handy update – Twitter has today counted a new opportunity to pin DM chats, with the ability to pin up to six conversations earlier to the top of your inbox.
As you can see in the above series, now, if you swipe to the right on any chat, you’ll see a unique pin choice appear, which will allow you to keep that exchange at the top of the stream, consistent as new DMs come in.
This could be a wonderful method to keep in contact with your closest mates in the app, without having to scroll via every moment you want to send a new message – though you can also explore your DMs by username, a segment that Twitter added back in 2019, while it’s also been testing with a more evolved DM search capability which would allow you to conduct keyword searches for DM content as well.
So in some methods, it’s likely a bit late for this to be very valuable – but where it could be extremely useful is in achieving consumer service via Twitter DM, with the capacity to keep in-progress conversations with consumers at the top of your inbox, assuring that you remain mindful of what needs to be managed, while also allowing to keep tabs on such without having to recognize unique usernames.
That could be a very convenient complement to your process while dividing your key chats from your regular messages could also perform as a good reminder to remain in touch with your main contacts, and maintain discussion in the app.
While it’s not the primary role, messaging is an essential connective element on Twitter, especially for brands looking to manage exchanges with consumers and clients via tweet, which can often contain sensitive details, like order details or accounts. Definitely, according to Twitter’s research, while 73% of Twitter users are likely to tweet at a brand to get a response, 52% are more likely to DM a brand account when it comes to more private info.
It bears to give this element focus and to keep this channel available for such questions, and the ability to pin specified chats could help manage these conversations, and assure that you reply promptly.
Or, you can just separate your continuous conversations with your best friends, so you can more easily share the latest memes.
It’s not a game-changer, but it’s another handy addition for Twitter’s DM tools.